Privacy Policy for Psych Health Solutions, LLC

Effective Date: 03/13/2025

Introduction
At Psych Health Solutions, LLC, we value and respect the privacy of our patients. This Privacy Policy explains how we collect, use, and protect your personal and health information, including information communicated via text messages (SMS). We are committed to safeguarding your privacy and complying with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant regulations.

By visiting our clinic and using our services, you consent to the collection, use, and disclosure of your information as described in this policy.

1. Information We Collect
We collect the following types of information to provide you with high-quality psychiatric care:

• Personal Information: This includes your name, address, phone number, email address, date of birth, and other identifying information.
• Health Information: This includes medical history, psychiatric assessments, treatment plans, diagnoses, medications, and other health-related information.
• Payment Information: We collect billing information such as credit card numbers, insurance details, and payment history as required to process payments for services rendered.
• Communication Data: This includes any text messages (SMS) or other forms of communication you send or receive related to your care at our clinic.

2. How We Use Your Information
We use your personal and health information for the following purposes:

• To provide psychiatric care and treatment
• To maintain accurate medical records
• To communicate with you about your appointments, treatment, and health-related matters, including via text messages
• To process payments and verify insurance coverage
• To comply with legal and regulatory requirements, including billing and medical records retention

3. Text Message Communication
We may use text messages (SMS) to communicate with you regarding the following:

• Appointment reminders and confirmations
• General treatment reminders
• Payment reminders or billing inquiries
• Other important communications related to your care

By providing your mobile phone number to our clinic, you consent to receiving text messages regarding these topics. Please note that text messages are not always secure, and although we take steps to ensure your information is protected, you should avoid sharing sensitive health information via text. If you need to discuss private health details, we encourage you to contact our office directly.

Opting Out of Text Messages:
You can opt out of receiving text messages at any time by replying “STOP” to any message we send or by notifying us at [clinic’s contact information]. Please note that opting out may limit our ability to send certain reminders, such as appointment confirmations.

4. How We Protect Your Information
We take the privacy and security of your information seriously. We implement a range of administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure, including:

• Encryption of electronic records
• Secure storage of paper records
• Restricted access to patient information by authorized staff only
• Regular security audits and staff training on privacy protection

While we implement safeguards for text message communication, we cannot guarantee that all communication via text will be entirely secure. For sensitive matters, we encourage you to use alternative methods of communication.

5. Sharing Your Information
We may share your personal and health information in the following circumstances:

• With your consent: We may share your information with other healthcare providers, specialists, or institutions if necessary for your care, but only with your explicit consent.
• For administrative purposes: We may share information with our billing and administrative teams or third-party vendors who help us manage and provide services, such as insurance verification.
• As required by law: We may disclose your information if required by law or in response to a subpoena, court order, or other legal process.

6. Your Rights Regarding Your Information
You have the right to:

• Access and request copies of your health records
• Request corrections to any inaccurate information
• Request restrictions on the use or disclosure of your information
• Request confidential communication (such as by alternative means or locations)

If you wish to exercise any of these rights, please contact our office at [contact information].

7. Retention of Information
We retain your personal and health information for as long as necessary to provide care and as required by law. After this period, we will securely dispose of your information.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website and will be effective immediately upon posting.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, how we handle your information, or wish to opt out of receiving text messages, please contact us at:

Psych Health Solutions, LLC
499 N State Road 434, Suite 1073, Altamonte FL, 32714 321-430-3709 https://mypsychhealthsolutions.com